Privacy Policy for Eucalypt Build Co.
Eucalypt Build Co. ("we", "our", "us") is committed to protecting the privacy of individuals who visit our site and engage with our building services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and operate our business. The types of personal information we may collect include:
- Contact Information: Name, address, email address, and phone number, collected when you make an inquiry, request a quote, or engage our services.
- Project Details: Information related to your building projects, such as property specifications, design preferences, budget, photos, and plans, necessary for new home construction, renovations, extensions, commercial fit-outs, or heritage restoration.
- Financial Information: Payment details (e.g., bank account information) for processing payments for services, though sensitive financial data is typically handled through secure third-party payment processors.
- Communication Data: Records of your communications with us, including emails, phone calls, and website inquiries.
- Website Usage Data: Information about your interactions with our online platform, such as IP address, browser type, pages visited, and time spent on our site. This is collected through cookies and similar technologies.
2. How We Collect Personal Information
We collect personal information in several ways:
- Directly from You: When you fill out forms on our site, communicate with us via phone or email, or during face-to-face meetings for project consultations.
- From Third Parties: In some cases, we may receive information from third parties, such as architects, designers, or referrers, with your consent or where it is reasonably expected.
- Automatically: Through cookies and similar technologies when you visit our online platform, to enhance your user experience and analyze website traffic.
3. Use of Personal Information
We use your personal information for the following purposes:
- Providing Services: To deliver our residential and commercial building services, including new home construction, renovations, extensions, commercial fit-outs, heritage restoration, project management, and custom joinery.
- Communication: To respond to your inquiries, provide quotes, send project updates, and communicate about our services.
- Billing and Administration: For invoicing, payment processing, and internal record-keeping.
- Service Improvement: To understand how our services are used and to improve our offerings and our online platform.
- Marketing: To send you information about our services, promotions, and updates that may be of interest to you, where you have consented or where it is permitted by law. You can opt-out of marketing communications at any time.
- Compliance: To comply with legal and regulatory obligations.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To contractors, subcontractors, suppliers, and other third-party service providers who assist us in providing our building services (e.g., plumbers, electricians, architects, engineers) or who support our business operations (e.g., IT service providers, marketing agencies). These third parties are prohibited from using your personal information for any purpose other than to provide services to us.
- Legal Requirements: Where required by law, court order, or government authority.
- With Your Consent: To any other third party with your explicit consent.
We do not disclose your personal information to overseas recipients.
5. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet.
6. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth). We may charge a reasonable fee for providing access to your information, but we will notify you of any such fee upfront.
7. Cookies and Analytics
Our online platform may use "cookies" and similar technologies to enhance your experience and collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our online platform and your navigation. You can adjust your browser settings to refuse cookies, but some parts of our online platform may not function correctly as a result.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on our online platform, and we encourage you to review it periodically.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond to you as soon as possible. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Eucalypt Build Co.
2847 Flinders Street,
Docklands,
Melbourne, VIC,
3008,
Australia